Building feminist infrastructure: Feminist helplines for people facing gender-based violence in digital spaces


With these visions that emerge from the design of processes developed from different territories and experiences, whose theoretical bases are the learnings from feminist solidarity, a critical review of the current panorama is established, and we give visibility to the different strategies and practices that have been developing, in a collective way, processes to support victims of gender violence. In this action of moving through the problem, of reviewing with our colleagues what is being done, how it is being done and why it is being done, we seek to share perspectives, to observe the multiple layers of the problem, the possible responses, and to learn from the multiple strategies and knowledge that exist to confront and overcome the gender-based violence that occurs in digital spaces. We also recognise that the gender-based violence that these projects address and mitigate is a problem that infiltrates our personal and emotional territories, and that it is difficult to ignore the transformations that are happening in terms of our relationships and environments. Working on these issues, it is necessary to recognise that the expectation of self-care is high, but is not always attained. Therefore, we suggest that these webinars are also a way of thinking and realising how we are inhabiting the territories where we work to mitigate the violence created by the patriarchal system.


The construction of safe, respectful and trustworthy spaces is a task that requires a lot of dedication, it is certainly a labour of love and solidarity. Exposing and mobilizing these different perspectives and experiences embodied in the voices of our feminist comrades from different parts of the world is a first step. Under the Rapid Response Networks area of the Digital Defenders programme, we will continue to work in 2021 and 2022 to support feminist helplines aimed at facing gender-based violence in digital spaces, and will facilitate activities that enable the exchange of knowledge and experiences within this international community.


We will soon be sharing more resources derived from this project. If you are interested in this project, please do not hesitate to contact team@digitaldefenders who will put you in touch with the people in charge of its coordination.


Thanks to all the projects that have presented during the webinars for their time and dedication.   Thanks to Zenobia Translators who were in charge of the simultaneous translation of the webinars.
Thanks to Constanza Figueroa, designer and consultant on gender-based violence on the internet and part of the collective acoso.online, and to Anaís Córdova-Páez, Digital Protection Facilitator for DDP and part of Navegando Libres, who supported the development and public documentation of these three webinars.