Seeking and providing remote help

When you are seeking remote help from a third party please keep the following in mind:

1. If you think there is something wrong with one of your devices or accounts and you are uncomfortable or unsure about what to do next, ask for help from a trained technical professional or (inter)national organizations whom you feel you can trust. The guides referenced in the Resources section can also help. If possible, do not rely on unknown people you find online. Among the organizations you may reach out to include:

2. When seeking help, also remember that the device you are using might be the subject of the attack. In order to establish a secure line of communication with a person who can help you, it may be necessary to contact them from an alternate, trustworthy device.